Common Queries

You Asked, We Answered

What if I received the wrong item?

If the item you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on a case-by-case basis. Fulfillment mistakes that we make resulting in the shipment of incorrect or damaged product to you will be accepted for return 14 days from the date of purchase.

What if my items do not fit?

We unfortunately do not accept returns or exchanges on custom orders (any item with a logo). However, if the item is blank and does not fit, we will gladly exchange all UNUSED AND UNWASHED products or provide a refund on case-by-case basis. The customer is responsible for return shipping costs. Lastly, we will not refund you until items are received and passed our quality control inspection. You have 14 days to return the item from date of purchase.

What is your return policy?

We unfortunately do not accept returns or exchanges on custom orders (any item with a logo or name). Face mask or nonrefundable. However, if the item you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on a case-by-case basis.
Fulfillment mistakes that we make resulting in the shipment of incorrect or damaged product to you will be accepted for return 14 days from the date of purchase.

How long does it take to get my order?

All monogrammed, vinyl, or graphic orders are customized and made to order. These orders may take up to 5-7 business days to process and be ready for shipment.
If you order a non-monogrammed item in addition to a monogrammed item, your ENTIRE order will ship once the monogrammed item has been completed.

Can I cancel my order?

Once you have completed and placed your order online, your order is immediately turned in to be ordered and sent to production. Understandably, cancellations or changes to personalized orders cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

What are the payment options?

We accept Mastercard, Visa, Discover, and American Express, &  Pay Pal